Support Heart Rate Monitor Support Polar S410 / S510

Polar S410 and S510 Heart Rate Monitor Support

For support on transferring data via SonicLink into PC Coach or related issues go to our SonicLink support page.

On-Screen Instructions
Downloaded Data
Uplinking Data


ISSUE:

I am using a Polar S410/S510 and when I go to download my SonicLink Data from my heart rate monitor the instructions on my screen are incorrect.

SOLUTION:

Ensure you have the correct heart rate monitor selected (from your top tool bar choose Edit/User Preferences/Set Monitor Type). show me


ISSUE:

I am using a Polar S510 with a cadence sensor but after I download my SonicLink Data from my heart rate monitor the cadence data does not appear in PC Coach.

SOLUTION:

Make sure you have the correct bike selected and the cadence option turned on in your S510 prior to performing the workout. You can use the Uplink feature in PC Coach to do this - Use the Data Transfer Center or choose File/Upload/Define Bikes from the top tool bar or the Uplink Bike Select icon from your left tool bar.

If you have made sure the correct bike is selected and that the cadence option is turned on, then the problem is most likely with your cadence sensor. Make sure your cadence sensor is properly connected, within an appropriate distance to the wrist receiver, and that the cadence sensor is properly positioned on your bicycle's down-tube.


ISSUE:

I am using a Polar S410/S510 that is supposed to capture my calorie count for a workout - but after I download my SonicLink Data from my heart rate monitor the calorie field in the Heart Rate Summary Box is blank in PC Coach.

SOLUTION:

To activate the calorie count in your monitor you must first turn the OwnCal function on and enter your user data into the monitor. This can easily be done by utilizing the Uplink feature in PC Coach. From your top tool bar choose File/Uplink/User Data. Enter your correct user data into the PC Coach fields and make sure to select OwnCal under 'Enable Monitor Features'. Next time you perform a workout it will capture your calorie count and the data will be available to download into PC Coach.


ISSUE:

I am using a Polar S410/S510 but I can not access the Uplink features in PC Coach (they are grayed out).

SOLUTION:

Ensure you have the correct heart rate monitor selected (from your top tool bar choose Edit/User Preferences/Set Monitor Type). show me


ISSUE:

When I attempt to Uplink data from PC Coach into my HRM my monitor reads either 'failed' or a percentage Uplinked less than 100%. How do I correct this?

SOLUTION:
1. Confirm that your speakers are properly connected to your PC.
2. Confirm that your speakers are turned on and are not muted in Microsoft Windows Playback control (accessed by clicking the small speaker icon on your Windows taskbar).
3. Try increasing the volume to get a stronger uplink signal.
4. Please note that some larger speakers have a particular area where the sound is more concentrated, try to hold the monitor close to that area during uplink.
   

If you attempt steps 1-4 but still are not able to uplink successfully, you may be experiencing a conflict with magnetic fields in the PC environment. To remedy, try the following:

   
1. DO NOT wear your chest strap transmitter while uplinking.
2. Position the speakers as far as possible from other computer components (other speakers, the computer monitor, the CPU etc.).

 


ISSUE:

I created an Exercise Set in PC Coach but when I went to Uplink it I received an error that reads 'non-valid parameters.'

SOLUTION:

If you receive a 'non-valid parameters' error at the time of Uplink you should review the entries you made in the exercise set fields in PC Coach. Choose 'Edit' and correct any incorrect or illogical entries and then attempt to Uplink again.


ISSUE:

I Uplinked an exercise set from PC Coach into my heart rate monitor. I set the exercise set up to use a recovery calculation but when I went to perform the workout the recovery function was not activated. What did I do wrong?

SOLUTION:

When you choose one of the recovery methods in your exercise set (heart rate based or time) you must also select or enable the recovery method to be turned on. Please edit the exercise set you created in PC Coach and ensure you have enabled the recovery function and then re-Uplink the set. Next time you perform that workout the recovery should work fine.


ISSUE:

I am using a Polar S410/S510 and when I went to Uplink my date and time from PC Coach the date/year was incorrect.

SOLUTION:

The date, including year, is pulled in from your Windows System date. Close out of the Uplink window in PC Coach and correct the date in your lower desktop toolbar by double-clicking on the time display. Once corrected there, re-Uplink the date from PC Coach.

 

 

 

 

 

 

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