Support Heart Rate Monitor Support

Support Topics for Heart Rate Monitors

For detailed information about using PC Coach with a downloading HRM, see the PC Coach WebHelp guide, and read the Heart Rate Monitor Downloading section. This guide explains setting up your monitor, downloading workout data, and the quickest way to use PC Coach.

Compatability

  • PC Coach Elite is compatible with Polar Infrared Models: S725, S725X, S610, S610i, S625X, S710, S710i, and S720.
  • PC Coach Elite is compatible with the Polar SonicLink Models: Polar Coach, S410, S510, S520
  • PC Coach Elite is download compatible with the RS200 and CS200 SonicLink models.
  • PC Coach Elite is compatible with the Timex Bodylink System to download speed, distance and heart rate. It will soon be compatible with the Timex GPS data as well.

Polar Infrared Models

If you are having trouble getting your IR model HRM to communicate with your computer, read the Data Downloading section of the PC Coach Help - Getting Started Guide.

  • If your HRM is not communicating with PC Coach software using a USB infrared interface:
    1. Go to the Data Transfer Center (icon on top tool bar with two green arrows), select Manage Data Sources and make sure you have the correct type of HRM and infrared interface selected. (USB = white; Serial Port = black; Internal to computer = IRdA).
    2. If you are using the USB connection, your settings are correct and you still have trouble, unplug your IR interface and plug it back in. Use a different USB port if one is available.
    3. A "New Hardware Found" wizard should pop up. Instruct the wizard to look for drivers in the following path: c:\program files\pccoach\pcc_sys\usb\win2000 (for win 2000 and win XP) or win98 (for other operating systems). Allow the wizard to search and install drivers.
    4. If the Hew Hardware Wizard does not start automatically, you manually open it from: Start / Control Panel / System / Hardware / Add Hardware Wizard.
    5. Try communication again.
  • If your HRM is not communicating with PC Coach software using a serial port IR:
    1. Go to the Data Transfer Center, select Manage Data Sources and make sure you have the correct type of HRM and infrared interface selected. (Serial Port = black).
    2. Make sure you have the correct com port selected.
  • If you still have trouble, try downloading into the PPP (Polar Precision Performance) software that came packaged with your HRM.
  • If you have tried all of the above without success, contact us at support@pccoach.com

Polar S625X users - click here to obtain specific Polar S625X Support.

Polar SonicLink Models

  • If you are unable to get your SonicLink model HRM to successfully communicate with your computer - either uploading or downloading, click on Troubleshooting SonicLink.

Importing Downloaded HRM Files into PC Coach Elite

  • For users who have been downloading data into the Polar Precision Performance software and are now switching to PC Coach Elite, you can quickly import the HRM files you've already downloaded. For more information on this feature, visit the PC Coach Getting Started Guide, and read the Heart Rate Monitor - Importing Data section.

    To import data from a Polar S625, S725, S720i, S710 or S610 heart rate monitor into PC Coach Elite:

    1. Open the Data Transfer Center.
    2. Click the Manage Data Sources button.
    3. Choose HRM File from the pick-list.
    4. Click Add To My List.
    5. Click Convert to convert any existing data. Click Import to import data into PC Coach from downloaded HRM files in the Polar Precision Performance folder.
    6. Choose the correct directory.
    7. Click OK. Data Questions

Data Questions

  • The Polar S410, S510 and S520 can store up to six workouts, but they can only download the most recent one. Therefore, you will want to download after each workout whenever possible. Once you start a new workout, the previous one will be condensed into a summary file and can no longer be downloaded. You can still manually retrieve the summary data from the watch.
  • The Polar S610, S610i, S625X, S710, S710i, S720 and S725 can store up to 99 hours of workouts and download all of them onto the day they were performed.

Power Sensor

  • PC Coach is compatible with the Polar Power Sensor.
  • PC Coach is not compatible with other power sensors at this time.

Quick Start Guide

  • The Quick Start Guide provides an excellent overview of the software and how it integrates with an HRM. The section on "Getting Started" will be valuable for new PC Coach users .

Polar Contact Information

Timex

 


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